Airlines Apologizes After Asking Woman To Cover Up Before Boarding Plane
American Airlines was slammed by a Houston-based doctor after she was ordered to use a blanket to cover up her summer outfit. The passenger, Tisha Rowe, wrote on Twitter on June 30 that crew members did not allow her to board her Miami-bound flight.
According to Rowe, the crew said she had to put on a jacket to cover her "assets" if she wanted to fly to her destination. The woman said she felt "humiliated" by the ordeal.
"So #AmericanAirlines just told me I couldn't board the flight without putting a jacket over my ASSETS. My shorts covered EVERYTHING but apparently was too distracting to enter the plane," she tweeted. "When defending my outfit I was threatened with not getting back on the flight unless I walked down the aisle wrapped in a blanket."
Rowe, who was traveling with her 8-year-old son, also tweeted a photo of the outfit in question. Rowe said she was targeted due to her curvy figure, and because her body didn't "fit the mold." One personnel at the airport told her that the ensemble she was wearing was deemed “too distracting” by members of the flight crew.
"As a physician i know the negative impact of #racism on health and i am speaking up because i hope no one else has endure what i did because they don’t fit the mold," she tweeted.
The airline later issued an apology on Tuesday and said it fully refunded Rowe for her travel.
“We were concerned about Dr. Rowe’s comments, and reached out to her and our team at the Kingston airport to gather more information about what occurred," American Airlines spokesperson Shannon Gilson said in an e-mailed statement to ABC News. "We apologize to Dr. Rowe and her son for their experience, and have fully refunded their travel."
American Airlines has a “contract of carriage” that requires passengers to agree upon the purchase of tickets. That contract mentions attire, stating, “Dress appropriately; bare feet or offensive clothing aren’t allowed.”