Apple Watch Solo Loop Return Policy Changed After Consumer Complaints

Apple has changed its policy when it comes to Apple Watch Solo Loop and Braided Solo Loop replacements and will no longer require users to return the whole device if they want to have their ill-fitting watch bands replaced.

Apple is now accepting band-only returns for ill-fitting Solo Loops and Braided Solo Loops, MacRumors, the first to report about the policy change, said. The change in the company's practice comes after some users complained about not getting the right fit even after using the tech giant's guide, which is available online.

Eli Hodapp, an exec for GameClub, was the first to spot the change in policy. In a tweet, Hodapp revealed that he was able to ask Apple to replace his band without having to send the Apple Watch. He added that the Cupertino tech giant's response to the request included an apology for the trouble it has caused regarding the sizing errors.

Hodapp said that aside from “profusely apologizing,” Apple offered to send him the replacement band in three different sizes so that he can test to see which one fits him best, then return the ones that don't.

The exec was also told by the Apple Watch maker that “if I don't get a return label just keep the original braided band that came with my watch.”

In addition to changing its policy when it comes to Solo Loop and Braided Solo Loop replacements, Apple also updated its Solo Loop size guide to help consumers determine the band size they need more accurately. News of the update comes from a tweet by Apple's Michael Steeber, The Verge reported.

"Apple updated its Solo Loop size guide today. No changes to the actual numbers, but more detailed instructions and illustrations were added to help you size correctly,” Steeber tweeted.

Why is this a big deal?

For those who don't know, the new Solo Loop and Braided Solo Loop that Apple released alongside the new Apple Watch Series 6 and Apple Watch SE are the first watch bands to come without buckles or clasps. These are made using stretchable material and require users to determine the right fit before purchasing one.

Apple previously released a guide to help consumers determine their band size. Those who ultimately bought the Solo Loop and Braided Solo Loop complained that the guide was wrong and that the bands they received were loose-fitting.

Apple also received complaints about its previous policy that required users to send the entire device to get just the band replaced.

The new policy and guide make things easier for consumers.