Changes At Best Buy: Everything You Need To Know About Its In-Store Shopping Policy

Best Buy (BBY) will open about 200 stores in May for in-store consultations by appointment during the coronavirus pandemic. The retailer is adding the service to its curbside pickup as it looks to limit the number of customers inside its stores to promote social distancing.

To shop inside Best Buy stores, customers will need to schedule an appointment, where they will have a dedicated sales associate to consult with as they shop. Employees will be wearing gloves and masks provided by Best Buy as well as enforcing social distancing between workers and customers. Hand sanitizer and wipes will also be provided to customers.

Appointments can be scheduled by phone, online, or through the Best Buy app or live chat. Customers will receive a confirmation of their appointment via text and email, and a store employee will call them to go over the company’s safety measures and in-store consultation process.

At the time of the appointment, customers will be notified to go to the store entrance and check-in. Here, they will be introduced to the Best Buy employee assigned to help them inside the store. Customers will shop with the Best Buy employee, who will clean surfaces and products as needed throughout the appointment.

At the time of purchase, customers will be taken to the front register when there will be sneeze guards and social distancing markers. The credit card machine will be sanitized after each use, and the Best Buy employee will then direct the customer out of the store following the completion of the transaction.

Best Buy will continue to offer products online and through its app as well as over the phone for home delivery or contactless curbside pickup.

Shares of Best Buy stock were up 3.48% as of 11:02 a.m. EDT on Wednesday.