Ed Sheeran
Ed Sheeran, pictured July 6, 2017 performing on NBC's 'Today' in New York, fans of the singer have had issuing purchasing tickets to his UK tour. Getty Images

Ed Sheeran's U.K. fans were disappointed to discover Saturday that tickets for his 2018 Divide tour sold out in a matter of seconds, crashing Ticketmaster UK. The British singer-songwriter was forced to add additional dates onto his European stint in the U.K.

Tickets for the "Shape of You" singer's U.K. leg of his tour went on sale at 10 a.m. BST, causing a high volume of interest amongst Sheerios anxious to him perform live next year.

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Sheeran's tickets were in high demand, making the competition stiff for nabbing tickets. However, several Sheerios ran into complications when purchasing tickets on Ticketmaster UK, causing their screens to remain on the "searching...sit tight" page for a lengthy period of time.

"Have Ed Sheeran tickets sold out???? Been looking at this screen forever! #EdSheeran #edsheerantickets," one user wrote in a tweet, documenting her experience with a video.

Ticketmaster UK clarified with fans looking to purchase tickets that they need to be patient, instructing them to not refresh their pages because the screen should display "searching...sit tight," giving Sheerios the best seats possible. Ticketmaster UK also provided tips for fans to secure tickets the night before the sale, advising them to "use a desktop computer to make your booking" and to "make sure your payment details and delivery address are up to date."

"Hi guys! If this is on your screen, don't worry, it's a virtual queue to make sure fans get tickets fairly," Ticketmaster UK wrote in a tweet, adding a thumbs up emoji and a picture of their virtual queue screen.

The ticket selling website then realized that there was a problem with their system, which they later addressed fans on Twitter to illustrate their intentions to resolve the server error. Ticketmaster UK initially tweeted: "NEWS: We’re working on getting you more tickets for @EdSheeran, so be patient and stay close. #dividetour." However, they continued to update consumers of their progress the moment news broke.

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"Update: @EdSheeran fans! We are STILL working on getting you more tickets for his tour," Ticketmaster UK wrote. "Watch this space! #dividetour."

Ticketmaster Ireland chimed in to help ease the panic amongst UK Sheerios, advising them to "stay in the queue and don't refresh."

"Be patient! Don't give up, still #Tickets available for @edsheeranIrish Dates," Ticketmaster Ireland wrote in a tweet. "Stay in the queue and don't refresh! #EdIrishTour."

Sheeran fans were still distraught, taking to Twitter to voice their frustrations with Ticketmaster. Due to the server error on Ticketmaster UK, Sheeran quickly became a trending topic on the social media website Saturday. One fan addressed the problem, saying: "[it] baffles me how people manage to purchase Ed Sheeran tickets with no problem because it's literally like trying to get hold of queen's jewels."

While there were several fans that encountered issues with Ticketmaster UK, some Sheerios managed to secure the coveted tickets on their first attempt. One user shared their joy on Twitter, saying: "Has earned some serious mum points today after finally getting tickets for @edsheeran tour next year."

After Ticketmaster UK claimed to be "working to get...[fans] more tickets" to Sheeran's tour, the website announced several additional tour dates added to Sheeran's roster. Dates were added in London, Glasgow, New Castle, Cardiff and Manchester. More Sheerios were able to acquire tickets as a result, making for some very happy campers.

Ticketmaster UK retweeted a few of the fans' success stories. One user wrote about their excitement in all caps, saying: "I MANAGED TO GET @edsheeran TICKETS IM SO EXCITED." The fan added a string of emojis to their tweet, including a heart emoji. The ticket selling website then pinned a tweet about available Sheeran tickets to their Twitter profile, saying: "Looking for @EdSheeran tickets today? Find best ticket availability right here."

Sheeran is one of the praised artists in the music industry today, making his concert tickets a hot commodity. The 26-year-old is currently making his rounds on the North American stretch of his world tour, performing hits from his "Divide" album.

Follow me on Twitter @dory_jackson

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