Expanded HP Recall: Everything You Need To Know
Amid reports of fire and burn hazards, HP is recalling thousands of lithium-ion batteries for HP commercial notebook computers and mobile workstations.
According to the U.S. Consumer Product Safety Commission, two reports have resulted in property damage totaling $1,100 due to the battery packs. One "minor injury" was also reported.
HP is now recalling 78,500 units as part of an expanded recall. The company previously recalled 50,000 units in January.
According to HP, the batteries, which could possibly affect products such as the HP Probook 64x and HP x360 310 G2 “have the potential to overheat” after use. In some cases, overheating could cause the batteries to become unstable and catch fire. HP also warned that the batteries could be a “burn hazard to customers.”
Other products which used the lithium-ion batteries include HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 series), HPx360 (310 G2), HP Pavilion x360 11 in. Notebook PC, HP 11 Notebook PC, and HP ZBook (17 G3, and Studio G3) mobile workstations.
The items were sold as replacement batteries for those products as well as for the HP ZBook Studio G4 mobile workstation, HP ProBook 4xx G5 series, HP ENVY 15 and HP Mobile Thin Clients (mt21, mt22, and mt31).
Affected customers can contact HP toll-free by calling 866-671-7362 from 8 a.m. to 7 p.m. CT Monday through Friday.
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