Fidelity, Charles Schwab Website Down? Users Says Trading Sites Not Working

cf5b2a_daf3f4451d6840eb9fa9c6583e0ed09b — The Fidelity and Charles Schwab site was down and not working Monday. Fidelity

For the second time in the past week Fidelity’s website and app are not working. Multiple users reported issues with Fidelity and Charles Schwab sites Monday morning. According to DownDetector, the first reports of outages started around 9:15 a.m. and spiked around 9:30 a.m.

Around the same time Charles Schwab also reported outages. The DownDetector map showed most of the outages were reported along the coasts.

In a series of tweets, users complained about the Fidelity site not working. Not only was the site down for some users, it was also displaying incorrect trading information for some.

“Problems with @Fidelity yet again this morning. Quotes are inaccurate in my account. Looks like it's getting mixed up with data from last week,” Twitter user Darryl Spencer said.

Fidelity says it is aware of the issue and it working on a resolution. Charles Schwab told International Business Times an "internal technical issue" was at fault but all issues have now been fixed.

"This morning, some clients experienced issues accessing their account balances online due to an internal technical issue. Trading was not impacted," the company said in a statement. "The issue was quickly resolved and online functionality has been restored."

Problems with @Fidelity yet again this morning. Quotes are inaccurate in my account. Looks like it's getting mixed up with data from last week.
— Darryl D Spencer (@DarrylDSpencer) December 4, 2017

Other users say they cannot login to their Fidelity and Charles Schwab accounts.

@CharlesSchwab Website/App. Everything is down and not loading.
— Tommy Boy (@AwkwardOrmsbee) December 4, 2017

Are you? We can't log in again.
— Not Even A Person (@EdPlunkett) December 4, 2017

Please give us an update. I have had numerous tech trades to make and have been trying since the market. Please advise ASAP!
— Thomas Jones (@JonesWest86) December 4, 2017

As of 10:15 a.m. Monday, users were still reporting outages for Fidelity and Charles Schwab, complaining that it's been more than an hour.

@CharlesSchwab Tried to transfer money, says functionality unavailable. Tried to trigger a chat, the chat timed out. Really not happy with your service at the moment. What's going on?!
— Nikita Bernstein (@nikitabe) December 4, 2017

@Fidelity you have got to be kidding me?!?!? it's nearly an hour into the Monday session and still down. and this after an outage last week. UNACCEPTABLE.
— hachisimo (@Hachisimo) December 4, 2017

@Fidelity you have got to be kidding me?!?!? it's nearly an hour into the Monday session and still down. and this after an outage last week. UNACCEPTABLE.
— hachisimo (@Hachisimo) December 4, 2017
Please contact me directly for my contact info. There should be free trades provided due to the loss of trading ability not only today, but Friday as well. Thank you.
— BidAskDividends (@BidAskDividends) December 4, 2017

Update: As of 11:15 a.m. Fidelity users are still reporting the website is not working properly while Fidelity says it is still trying to fix the issues.

Hey Mike, we're aware and working to resolve this. Thanks for your patience this morning.
— Fidelity Investments (@Fidelity) December 4, 2017

System down twice in less than a week. We’re beyond apologies. You’re not reliable, not taking care of your customers, and costing us money. How about answers? What happened? Why should we have confidence in you? Unacceptable. Looking elsewhere.
— Dan Rich (@dsrdsr1) December 4, 2017

As of 11:30 a.m. it appears no users are reporting new outages.

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