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Shaun Abdi
Shaun Abdi

Subpar body kit installations can damage expensive cars, as proven by existing customer dissatisfaction. Some tuners disregard such complaints, assuming pricier kits equate to higher quality. Amid such disputes, questions arise about accountability, the consequences of not vetting tuners, after-sales services and the benefits of high-quality kits.

Shaun Abdi, a renowned tuner and entrepreneur, aims to address these issues. His company, ABDI Design, offers high-quality body kits that enhance performance and safety while preventing damage. Gaining fame through his innovative tuning ideas for luxury cars, Abdi shares his insights on quality tuning and kit installation in an extensive conversation.

In one of your interviews, you mentioned that many customers did not expect that one-day non-standard tuning and low-quality body kits would harm their expensive cars. Can you expound more on this?

Yes, that's right. Unfortunately, I see many customers, especially young people, who trust car tuners so much and never think of any problem that may arise in the future. Let me delve deeper into this issue by sharing a real story from one of my customers who came to me for advice and guidance on tuning and installing a body kit on his car.

Before coming for my service, this client had faced problems with his expensive car years ago due to low-quality parts installed on it. He felt a strong sense of danger while driving and believed that his car lacked stability and balance at high speeds. He noticed that the car's power and speed were inconsistent and was surprised to see that the noise level had increased, the speed had decreased, and the car had become heavier. Even on rainy days, water would seep into the car, making it difficult to open or close the door when getting out. He was so worried and no longer wanted to use this car.

He told me that when he contacted the tuner who installed body kits and shared his concerns with him, the tuner did not respond appropriately. For the tuner, there was no problem that needed attention.

Days passed, and after asking and researching online, this customer found us and had a great experience with our service. We gave him a warm welcome and immediately established sincere and effective communication with him. This client was surprised at the level of customer service he received from us. We made sure we expressed nothing but professionalism yet still in a friendly way. We carefully listened to his taste and interests, paid attention to his opinions with precision, and talked positively and respectfully about various car-related issues while offering valuable suggestions and guidance for auto-tuning.

We were able to give him specific suggestions and expert tips, most especially on how he can improve his car's performance and speed. We assured him that our contract even comes with a warranty and guarantees. In short, our service gave the client a sense of responsibility, commitment, security and excellent work quality.

A few weeks ago, the newspaper featured an accident of a man who suffered a lot of damage to his car due to non-standard tuning and installation of low-quality body kits. What can you say about this?

Yes, I heard this news from one of my friends, and it was very upsetting. Most customers should take this issue seriously and have their car body kit repaired and installed by skilled and professional individuals before any more unfortunate event occurs.

What is the tuner's responsibility toward its customers, especially after installing the body kit?

Tuners should provide special services to their customers as soon as they become aware of any problems with the body kits. They should not treat their customers as disposable entities, especially when they already received the payment. When there are sentiments about the service, they must accept responsibility and try to correct it and not turn a blind eye to their flaws and repeat such behavior to other customers.

During post-installations, tuners can also offer their customers services such as diagnostic testing, engine repairs and rebuilds, parts and equipment replacement and electronic system tuning and optimization. These services can help customers continuously improve their vehicle performance and reliability and prevent problems and faults resulting from improper tuning.

What are the consequences and costs for the customer if they don't find a responsible tuner for proper tuning and installing quality body kits?

That is a good question. When you spend money on improper tuning and installation of low-quality body kits, you do not consider the much higher costs of repairing damaged parts of the car. Here's a quick summary of what that entails:

Poor tuning and substandard body kits can harm engines and other car parts, leading to costly repairs. This can also decrease a car's lifespan and value, especially for new, high-value vehicles. Low-quality kits can pose safety risks and legal issues, like causing doors to jam or increasing the car's weight, violating laws and leading to accidents, fines and higher insurance costs.

What benefits does a customer who installs high-quality body kits and opts for standard tuning receive?

Opting for professional tuning and high-quality body kits, customers stand to reap numerous benefits. These include enhanced car performance, often felt in improved engine power, quicker acceleration, better control, and speed management.

For new and high-end vehicles, professional tuning helps maintain a higher resale value. Safety is significantly boosted with better vehicle control, improved braking performance, superior maneuverability and enhanced visibility. Personalization is another advantage, as standard tuning and quality kits allow customization according to personal preferences. Overall, using high-quality tuning and body kits delivers a superior driving experience marked by heightened performance, control and safety.

How can customers find the right and best tuner to receive quality service?

To choose a professional tuner, customers must first research to see and select the best option for themselves. Asking questions can be a great help! After choosing a tuner, they can talk to them about their specific needs and preferences and consult him about designing and planning their desired tuning and body kit. The customer should ask the tuner what parts and materials he will use, whether they are of good quality or not.

After selecting the parts and materials, the tuner must install them and make necessary adjustments to optimize the car's performance. At this stage, the customer can ask the tuner to explain the changes made and how they can get the best performance from their car. After installation and adjustments, the car must be tested to ensure that tuning and body kits have been properly done and that the performance and safety of the vehicle have been optimized.

You always emphasize that the customer is king, and the final decision lies with them. As a tuner, what role do you play in this decision-making process?

We at ABDI Design are here with the customer to provide them with the best guidance and information. We help them understand the capabilities and performance of our products and focus on quality, communication, and timely delivery of our service. Ultimately, we leave the final decision to our consumers, but our expert consultants are always there, ready to assist them if needed.

Final statement

Abdi believes that if customers want something different to happen and want change in their car's performance, speed and safety, there's no other way but to think outside the box, make a new choice and pursue a new result.

He mentions, "Customers can either follow the same old path or try a new one. The old path will probably give them similar results as before, but with risk comes an opportunity to discover something new."

For ABDI Designs, there is no room for installing low-quality body kits. When customers are on the verge of making a decision, they can rely on ABDI's professionalism, creativity and assurance.