iPhone 7 ‘No Service’ Issue: Apple Launches Repair Program To Address Problem

Apple is addressing the “No Service” problem of some iPhone 7 units that owners have been complaining about through its new repair program.

The Cupertino giant initiated a new repair program on Friday that aims to address the problem that some iPhone 7 users are experiencing. Apparently, there are iPhone 7 units that are affected by an issue, which causes a “No Service” message to appear in the status bar even though the handset has cellular network coverage.

Apple said the “No Service” problem is caused by a faulty logic board component in some iPhone 7 units. “Apple has determined that a small percentage of iPhone 7 devices may show ‘No Service’ in the status bar (even if cellular coverage is available), due to a component that has failed on the main logic board,” Apple stated on the webpage dedicated for the program.

Tim Cook’s company then indicated that it is offering repair services to affected handsets for free. The tech giant is also reimbursing clients who personally paid to have their iOS smartphones repaired as a result of the “No Service” issue.

“If your device exhibits the symptom …, Apple will repair your device, free of charge. Your iPhone will be examined prior to any service to verify that it is eligible for this program,” Apple said. “Apple will be contacting customers via email who may have paid for a repair related to this issue to arrange for reimbursement.”

According to Apple Insider, Apple has already narrowed down the flaw to iPhone 7 units that were manufactured between September 2016 and February 2018. It was also found out that these units were sold in China, Hong Kong, Japan, Macao and the U.S.

The iPhone X maker has also disclosed the model numbers of affected devices that are eligible for the repair program. They are iPhone 7 devices with model numbers A1660 and A1780 in China, A1660 in the U.S. (including Puerto Rico and U.S. Virgin islands), Hong Kong and Macao, and A1779 in Japan. To know if your handset needs to be repaired, check the model number found below the iPhone logo at the back of the device.

To avail the free repair service, owners of affected handsets should visit an Apple Authorized Service Provider or Apple Retail Store. They may also contact Apple Technical Support. All iPhone units that need to be repaired will be sent to an Apple Repair Center.