J Crew Website Down On Cyber Monday, Check Out Not Working
Shoppers ready to score major deals from the clothing retailer J. Crew were surprised Monday when the company's website wouldn't allow them to log in or place their orders. The site had been featuring an offer of 40 percent off items with an additional 10 percent off for shoppers who made their purchases before noon EST Monday.
The site outage caused quite a response from customers who had been hoping to get everything from coats and purses to new jeans up to 50 percent off their usual price. The angry tweets were pouring in Monday morning to J. Crew's main Twitter account as well as the J. Crew Help account.
@jcrew @jcrew_help coincidence that the #jcrew site crashed when I tried to access my shopping bag before your cyber monday deal ended at noon? I think NOT.
— Wey Lin (@Bethatwey) November 27, 2017
Some customers wanted an extension of the sale so they could get the advertised discounts that were unavailable due to the outage.
@jcrew_help Awesome discount today, but not so great when the site keeps producing error pages for the last 45 minutes. Any way to get an extension on the deal so I can actually check out?
— Bradley Borman (@bradborman) November 27, 2017
Some people said they had even been trying to place their orders for an hour or more.
@jcrew_help I’ve been trying to place an order for over an hour but the cart keeps timing out. Help!
— katie long (@iamkatlong) November 27, 2017
Some users couldn't tell whether or not their orders had been successfully placed. Some shoppers didn't get a confirmation email after they placed their orders even if their payment seemed confirmed.
@jcrew_help I ordered on the Factory site this morning and have not received an email confirmation 😬. Didn't create an account until after so no way to confirm via that. Help please and thank you!!
— Sophie Vershbow (@svershbow) November 27, 2017
@jcrew_help just tried placing an order but got an error message every time i pressed submit. never got a confirmation email from Jcrew - but got an email from paypal saying my order went through. Help please!
— Taylor Boose (@taylorboose) November 27, 2017
There was an error message users were getting when they tried to access their virtual shopping bag on the site or when they tried to check out. That message was appearing on several browsers and said, "An error occurred while processing your request."
The customer service line for the company was busy, customers were tweeting. Upon trying to access the site at 12:45 p.m. EST Monday, there was simply this error message that said, "Our site's experiencing more traffic than usual, but you'll be able to get back to shopping shortly. Thanks for your patience - sorry for the inconvenience."
J. Crew started responding to some customer tweets just after 1 p.m. EST Monday on the @jcrew_help account. The account tweeted that the company was working on a fix for the website and that the sale would be extended until 3 a.m. EST Tuesday for shoppers who wish to use the code "SHOPFAST" for 50 percent off their purchase. The website was also back up and running for some customers by 1:30 p.m. EST Monday.
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