Lowe's Website Down, Not Working? Site Maintenance On Black Friday
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On one of the busiest days of the year for online shopping, Black Friday, Lowe’s suffered a website outage.
When the site went down, customers looking for amazing deals and savings started tweeting at the Lowe’s Twitter account. The response from the account was that the site was down for maintenance and that it would be back up and running again "soon."
Phillip, We apologize our web site is down for maintenance. It will be available soon. If you need assistance with an order please call 800-445-6937 and any of our agents can help.
— Lowe's (@Lowes) November 24, 2017
Users trying to access the Lowe’s website were getting a message that has the Lowe’s logo and catchphrase, "Never stop improving," along with, "Thanks for visiting Lowes.com. The site is currently offline and will be available within the next hour. Until then, we invite you to check out these other Lowe’s affiliates sites. Thank you for your patience."
Not what you want to have happen on one of the busiest shopping days of the year @Lowes 😮 pic.twitter.com/T56iu4bQ6n
— Peter Pugliese (@pjpugliese) November 24, 2017
"We are seeing increased customer traffic on Lowes.com to take advantage of our great Black Friday deals that’s causing some intermittent outages. We have teams working diligently to restore Lowes.com to full functionality," Jackie Pardini Hartzell, director of public relations for Lowe's, told International Business Times.
Other users were reporting getting a different message on the site, one that asked them to contact the network administrator. Lowe’s asked these customers to try again in half an hour.
@Lowes Your website isn't working correctly. Keep getting an error when clicking on the shopping cart to check out and says "contact your network administrator"
— TC (@nykthny) November 24, 2017
Even shoppers in store were having issues due to the site maintenance. Some shoppers were planning on accessing the Lowe’s coupons on the site from their phone, but couldn’t due the the site outage.
So how do I access your coupons them? In store now
— Aimee will not comply (@WhatAimeeWrites) November 24, 2017
Users were discouraged by the maintenance to the site.
Well, guess I'm not buying my appliances from @Lowes. pic.twitter.com/1T4ESkCaXI
— jwetz (@jwetz) November 24, 2017
Others said they made their purchases from other similar retailers instead, like Home Depot.
The site appeared to be working again for some users before 11 a.m. EST on Friday. But the issues were persisting for others.
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