Mercedes-Benz Recalls 1.3 Million Vehicles For Emergency-Call Location Error

Luxury automaker Mercedes-Benz is recalling nearly 1.3 million vehicles due to faulty emergency-call system software, which could send responders to car crashes to the wrong location. The recall, which covers vehicles made between 2016 and 2021, will begin on April 6.

The recall involves the eCall emergency call system. Mercedes will perform a free software update either over the air or at a dealership.

The models include CLA, GLA, GLE, GLS, SLC, A, GT, C, E, S, CLS, SL, B, GLB, GLC, and G. According to the Associated Press, the company's Daimler Vans also announced recalls of 2016-2020 Metris vehicles and 2019-2020 Sprinter vehicles.

The vehicle models that have been affected include the A-, B-, C-, E-, GT-, S-, SL- and SLC-class, as well as the CLA- and CLS- class and the G-, GLA-, GLB-, GLC-, GLE- and GLS- class.

Mercedes owners can check the National Traffic Safety Administration's website and Mercedes customer care to learn if their car been recalled.

In order to fix this issue, car owners can take their cars to a Mercedes-Benz dealership to fix the communication module software issues. Those that have the “Mercedes Me” membership can do this through the over-the-air update.