PSEG Slammed For Their Response To Tropical Storm Isaias

The company which provides electrical service to many in the New Jersey and New York areas is coming under major criticism after what has been seen as a failed proper response to widespread power outages in the area following Tropical Storm Isaias.

The storm, which traveled through the area on Tuesday, caused widespread damage with downed trees and wires and scattered debris, which has cut service to many, including hundreds of thousands on Long Island. However, PSE&G (Public Service Enterprise Group) has seemed a bit slow in its response to restoring power to many in the area, and they have taken to social media to slam the company.

Not only has the provider been slammed for the fact that many are still without power, but their communication system, which allows customers to report outages, also appeared to experience difficulties and problems during the storm, which has led to even more frustration in the area.

Others also expressed frustration over the lengthy time periods the company has given when it comes to the timetable for repairs to downed poles and wires, which will give people their power back.

Another also criticized the company, which took over supplying power for Long Island after Superstorm Sandy in 2012 from the former Long Island Power Authority, for showing they weren’t likely much better than their predecessors.

The poor response and service estimates have led to town supervisors and state senators who represent the area to call for an investigation into the company and their response.

PSEG has released a statement in regards to their efforts as well.

“Tropical Storm Isaias was one of the strongest storms to reach our area in years, causing extensive damage and power outages,” the statement reads. “The storm has also affected communications systems, creating challenges in getting information to you. We know this has also affected your ability to reach us and we thank you for your patience.”

The statement continues to inform residents that work is continuing around the clock in order to restore power, but that some outages will last beyond 24 hours due to damages and a list of priority locations that need to have power restored quicker.

“The first priority in power restoration is critical facilities, followed by outages that affect the largest numbers of customers and then outages affecting small numbers or individual customers,” the statement continued. “Once crews have assessed damage, you may receive an Estimated Time of Restoration (ETR). This is when we expect your power will be on, but it is an estimate and could change.”