A day before Sony announces the launch of its new PlayStation consoles, the PS4 Neo and the slim PS4, its PlayStation Network suffered an hours-long outage. Gamers started reporting problems logging on to PSN Tuesday evening, and there were reports coming in as late as early hours of Wednesday morning.

PlayStations acknowledged the problem on its Twitter page.

Gamers complained on various social media.

Comment from discussion Prices going up this month, yet PSN is down for the 2nd time in a week..
Comment from discussion Prices going up this month, yet PSN is down for the 2nd time in a week..

By 1 a.m. Wednesday morning, the status page on the company’s website said all systems were up and running as normal. Some users also said they could get back in, but reported trouble reaching specific games.

Most users who were affected were in the United Kingdom and North America. At about 2 a.m. EDT, comments on downdetector.com showed users still complaining about not being able to access the network.

Wednesday’s launch of the new gaming consoles will take place at 3 p.m. EDT in New York’s PlayStation Theater. The event will be livestreamed and can be watched here.

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