The widely-used Roku device has impressive features, and gives users access to thousands of channels and apps. However, complaints about HDCP Error Code 020 have become quite common among its users.

This HDCP Error Code 020 usually occurs when the device is not properly connected to the internet. In most cases, the issue can be resolved by restarting Roku. At times, the error can also be caused by the HDCP standards. In such cases, there are some troubleshooting steps that users can take to fix the issue.

Here is an all-you-need-to-know guide about the Error Code 020 problem on Roku and how to fix it:

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What causes Error Code 020?

HDCP (High-bandwidth Digital Copy Protection) works by encrypting the digital signal between the HDMI source and the display device. This encryption makes it difficult for unauthorized devices to copy the content. HDCP-compliant devices must also authenticate each other before the content can be displayed.

It is typically used for HDMI connections between devices such as Blu-ray players, cable/satellite set-top boxes, and game consoles. When HDCP-encrypted content is played back on a non-HDCP-compliant device, it will usually result in an error code 020 being displayed on the screen.

There are a few possible reasons why you might see the error code 020 on your Roku device:

  • WiFi connectivity problems
  • Cables or TV device is not HDCP-compliant
  • A problem with the HDCP authentication between the Roku device and the content provider

How to fix the issue

1. Restart Roku and the TV

Error code 020 on Roku can occur when there is a communication glitch between devices. This usually happens when the TV or HDMI cable does not pass the HDCP protocol test. In most cases, restarting the Roku device and TV will solve the problem.

To restart a Roku device, simply unplug it for about 10 seconds, and then plug it back in. For TV, consult your device's manual for specific instructions. In most cases, users can unplug the TV for about 30 seconds, and then plug it back in. Once both devices have been restarted, try using Roku again to see if the issue has been resolved.

2. Re-plug the HDMI Cable

Unplug all devices connected to the same HDMI port, and then plug them back into another port. This will solve your problem if it's not due to an overload of HDCP errors being generated by different devices. In addition, make sure that both ends of the cable are firmly attached.

3. Disable display refresh rate

Error code 020 on Roku likely occurs because the display refresh rate is set too high. To fix this, simply disable the display refresh rate on Roku. Here's how to do it:

1. Go to the Roku settings menu

2. Select System and then Advanced System settings

3. Scroll down to the Display refresh rate setting, and set it to Off

4. Reset the router

Reset your router by unplugging it for at least 30 seconds, then plugging it back in and waiting for it to boot up. Another method is by resetting the router through its factory default settings.

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