Samsung Galaxy Note 8 Freezing Is The Latest Smartphone Problem

__prebrief_11 — Samsung Galaxy Note 8 Screen off memo Fionna Agomuoh

Update: 11/2/2017

Samsung contacted Newsweek Media Group with the following statement:

“We are aware of a limited number of reports about Note8 devices experiencing an issue with some of their applications. Any consumer who experiences this issue should update their apps in the Samsung Galaxy Store and the Google Play Store. Any consumers with questions should contact us directly at 1-800-SAMSUNG so that we can help them.”

Original story:

Some Galaxy Note 8 users have reported that their handsets are having issues with freezing when performing tasks that have to do with the contacts app.

Users have been discussing the issue within a Samsung forum. It appears to be affecting several models of the Galaxy Note 8, including AT&T, Sprint, T-Mobile and Verizon models, as well as unlocked European and dual-SIM models.

In addition to devices becoming unresponsive when users attempt to open the Contacts application, users have found issues with the following functionalities, apps, and programs.

Using speed dial
Making calls from the recent calls list and contacts
Tapping on contacts in the Phone app
Tapping on contacts in the Messages app
Loading an Excel spreadsheet from an email
Opening contacts
Using the contacts list
Using Pokémon GO, Chrome, and the Google app
Tapping a contact in the Messages and Contacts apps
Charging overnight
Opening the Phone app
Opening an individual contact in the Contacts app
Opening Contacts while texting
While making a phone call

Samsung has not yet commented on the issue and users have not found any solution for reversing the freezing problem outside of a hard reboot or allowing the device to die after its battery has drained, according to Android Police.

Android Authority noted that Galaxy Note 8 owners can contact Samsung support in their area to get assistance with their device. Owners in the U.S. can contact 1-800-726-7864, while international owners can get for information from Samsung’s market specific websites.