Samsung Rolls Out Self-Repair Program For Its Galaxy Devices With iFixit
Samsung on Thursday announced a program with "how-to" company iFixit for its Galaxy devices that will allow customers to repair their own devices.
The self-repair program will apply to the Galaxy S20 and S21 devices as well as the Galaxy Tab S7+. It is aimed to support customers that want to fix their device independently through access to different DIY parts like assemblies, back glass and charging ports. It includes “intuitive, visual, step-by-step repair guides,” as well as the needed tools, according to Samsung’s press release.
"At Samsung, we’re creating more ways for consumers to extend the lifespan of our products with premium care experiences," Ramon Gregory, senior vice president of customer care at Samsung Electronics America, said in the release.
Apple recently made a similar move to allow customers to repair their own devices. It is believed that giving customers the choice to repair their own devices can be beneficial with saving money and for environmental protection.
iFixit is a website that explains how to fix electronic devices through online repair guides along with selling the repair parts.
“We are working with Samsung to improve their repair guide and DIY parts offerings,” iFixit CEO Kyle Wiens told The Verge.
“It is clear that manufacturers are recognizing that they need to embrace repair,” Wiens said.
These moves come following the Federal Trade Commission’s change in its policy statement to support and enforce the right to repair in July.
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