Teen Forced Into McDonald's Freezer During Robbery Calls 911, Hears Mom's Voice On The Other Side

A teenager working at a Louisiana McDonald's was forced into a freezer with other staff members during an armed robbery.

When the young fast food employee called 911, it was her own mother who picked up the call and managed to keep her calm until help arrived, WDSU reported Tuesday.

"I could have lost my life, but she saved my life. I was very happy," 16-year-old Tenia Hill told the outlet.

Hill was working at the McDonald's on South Claiborne Avenue in New Orleans on Oct. 17 when an armed woman entered the joint and locked her in the freezer along with some of the other staffers.

"I was really scared because I would never imagined at my first job I would be getting robbed let alone having a gun pointed at me," Hill told the outlet.

"I was very worried because I didn't want my mom to have to bury her youngest child," she added. "I could have lost my life, but she saved my life. I was very happy."

Hill called 911 from inside the freezer, and her mother, Teri Clark, an assistant operations manager at the Orleans Parish Communications District (OPCD), picked up the call.

"I was in a state of shock," Clark told the outlet. The 911 dispatcher was supposed to have left work that day but had stayed back late to help staff when her trapped daughter's voice came on the line.

"Mama, please hurry up she's got a gun," Hill said on the 911 call.

"We are going to hurry, give me a description," her mother reportedly said. Clark said she teared up during the call as she tried to do her job.

"Where it broke me down was when my child said 'We are in the freezer,'" the mother said, adding, "While I was taking the call tears were coming down my face. I am still trying to do my job, and I did the job to the best of my ability."

Clark managed to calm her teenage daughter down as well as pass on critical information that helped the New Orleans Police Department as they responded, WVVA reported.

The mother also arrived at the scene after the police to make sure her daughter was okay.

This was the first time in 24 years that Clark received a 911 call from a family member on the other side of the line. She also said the experience brought her closer to her daughter.

"When you call 911 do not hang up, give us a chance to answer all the questions," Clark told WDSU, while her daughter said, "She is the GOAT. Greatest of all time, that is the greatest dispatcher I know."

"If I could clone Teri I would," said OPCD executive director Tyrell Morris. "I would remind everyone we have people under the headset that have feelings and emotions. We are committed to your safety 365 days a year even when it's our own child."