Top 3 Best Shipment Tracking Softwares In 2021

2020 saw a massive increase in online purchases and on-demand delivery. Thanks to the influx of online storefronts and e-commerce websites offering more convenient ways of purchasing, it's safe to say that this will be the new norm for decades to come.

With this new trend comes new needs, the biggest of which is an effective and reliable delivery system. And what would be an effective delivery system without the option for customers to track all their orders and packages? An innovative delivery tracking system is the answer to this need, ensuring that both parcels and fleets are properly managed. After all, an efficient delivery/shipping tracking system is crucial in enhancing the overall customer experience and growing one’s business.

Thankfully, numerous companies are able to both provide top-class service and meet the ever-growing demand. Here are three of the best shipment tracking software in 2021.

1. Shipwell

First on the list is Shipwell, a shipment tracking company with a focus on automation and making it easier for both business owners and customers to track where their parcels are.

Shipwell’s unified interface allows you to easily integrate it into your business. For customers, this means front-facing live-tracking and support; and for business owners, better rates, automatic documents, multi-mode shipping, analytics, private load board and even carrier scorecards. User-friendly but brimming with information, this interface should let business owners get all the details they need at a glance, from shipments, product base, carrier management, and even customized logos and branding.

One other thing that sets Shipwell apart is its innovative but simple solution of centralizing the entire supply chain in a single platform and replacing manual processes with an automated logistics ecosystem. Through this, there is less friction in the process, saving you not only time, but also frustration.

Shipwell's connected ecosystem empowers it to be a reliable logistics partner that transforms your supply chain into one that is more streamlined and automated.

2. ShipStation

A shipping software company based in Austin, Texas, ShipStation is easily one of the leading e-commerce companies today. It uses web-based software that makes both local and international shipping smooth, efficient and simple.

What gives ShipStation the edge over other shipping companies is how it goes to great lengths to make the whole process of ordering and shipping easier. This means everything -- from integrating stores so you no longer have to copy and paste shipping information, and providing the lowest shipping rates via leading couriers, to a self-service tracking portal, and connecting you with more customers than ever.

ShipStation also has a full-featured mobile app that not only lets you manage and ship orders, but also view and check reports, get quotes, answer customer questions, scan barcodes, generate scannable end-of-day manifests and much more.

For companies that will work with ShipStation, smarter business decisions are also easier to make thanks to the platform’s use of integrated software that provides you with instant data analysis. You’ll be able to not only get detailed operation reports and insights, but also improve customer engagement by seeing their behavior. You also get to be on top of sales trends, understand company and revenue performance at a deeper level, and gain total control and visibility over your products and services.

Of course, a shipping company these days is only as good as their shipment tracking software. ShipStation’s own geo-tracking ticks all of the right boxes, making tracking parcels not only easier and more accurate, but also including social links and messaging services for easier communication between carrier and customer.

3. Trackr

Third on the list is the Trackr app for Shopify, which allows business owners to add a branded tracking page on their stores so customers can easily track their orders on the store websites.

The team behind the service has dedicated years in learning the ins and outs of customer service to be able to deliver a tool that helps both e-commerce merchants and their customers easily navigate through the post-purchase process. This customer-centric approach makes Trackr one of the best choices to use on Shopify.

Among the many advantages Trackr provides its customers is its wide range of tracking possibilities. The app supports more than 900 carriers around the world, including carriers commonly used by dropshippers (Aliexpress tracking, Cainiao), ePacket (China EMS, China Post), Yunexpress, 4 PX and more.

Trackr collects shipping data from carriers in real-time and allows the customers to access detailed, up-to-date tracking information at their own convenience. For businesses, this means less inquiries about order status and reduces support team’s time by up to 40%.

Aside from easy website integration, the Trackr tracking page can also be easily customized to match the store design for a more personalized touch. It also has a translation capability to show tracking checkpoints in English, French, Spanish or Italian. All these features for just a small service fee per month. No wonder it has been used to track nearly 10,000,000 parcels globally.

As the world shifts into a more digital-focused direction moving forward, the need for more robust shipping systems paired with equally efficient shipment tracking software will be more essential. Thankfully, these companies have risen up to this modern need and are doing fantastic jobs at it.