United Flight Attendant Accused Of Shouting At Woman For Her Baby Crying

A woman accused a United Airlines flight attendant of shouting at her as her 8-month-old baby cried for more than five minutes during the flight. While the woman said the airline's captain later apologized but added the crew member remain "unapologetic."

Krupa Patel Bala, her husband and infant son were traveling from Sydney to San Francisco on Tuesday when the incident took place. According to KTVU-TV, the woman's baby started crying minutes after the flight took off. A flight attendant approached her after about five minutes and “yelled” that it was “absolutely unacceptable” for the baby to cry, Bala claimed.

"I was told it's part of the rule book that the babies are not allowed to cry for more than 5 minutes," Bala wrote on Facebook, adding that she paid $28.99 for in-flight WiFi to share her experience in real time. "I’m really looking forward to landing and seeing the rule book."

Bala, who was traveling in business class, said she attempted to calm the infant and tried to explain the situation to the attendant.

"He’s going to cry again and I don’t have any control over that,” wrote Bala as her flight was for 13 hours.

The flight attendant also allegedly said some airlines don't even allow babies in business class.

United Airlines released a statement to KTVU saying, "We’ve been in touch with our customer via social media and United representatives met the family upon arrival to apologize, offer a refund and make clear that the experience she relayed doesn’t reflect our commitment to serving our customers, including our youngest customers. Young families are welcome on our flights, including in business class. We are continuing to review the incident internally and the flight attendant is being held out of service pending the investigation."