Verizon Down? Customers Experiencing Call, Text and Message Errors

Verizon customers were experiencing widespread issues Tuesday across the United States, especially along the East Coast in cities like Washington D.C., New York City and Boston. The Down Detector website, and another site that maps outages, showed that the outages were fairly prominent in cities but were occurring in other areas as well.

It was unclear whether the possible issues were specific to the landline, internet or wireless services that the company provides to its customers. It appeared that complains on Down Detector, as well as on Twitter from users had to do with all three services.

There were also issues with the services Monday evening a track record of complaints on Down Detector shows. Comments from users detailed difficulties experienced when making phone calls. One poster said, “Every call I've tried to make today gives sits in dead silence before giving me the Call Failed message. I can usually get thru on the second or third try, but WTH, Verizon?”

In addition to comments on the unreliability of service on Down Detector, users were taking to Twitter and trying to get in contact with Verizon on several of its social media accounts.

One person even said they got a new phone incase their phone was the issue, but it still didn’t solve the problem with receiving calls and text late.

Some users said people they knew were having some issues as well.

A commenter on Down Detector said they understand outages happen but that they would have appreciated some sort of notice from Verizon. Customers can check the Verizon site to see if there’s an outage in their area, but they have to log in first.

Earlier this month Verizon also announced that it would be cutting thousands of customers in rural areas from its network come October. The company deemed providing service to those customers in rural areas no longer profitable and alerted them that those using significant roaming data would be disconnected. However, those customers should not yet be experiencing issues as they have until Oct. 17 when the service is scheduled to be cut.

“Verizon is not experiencing any widespread outages at this time,” a Verizon spokesperson told International Business Times.