WATCH: United Airlines Passenger Films Employees Mishandling Customers' Luggage

United Airlines faces more backlash after a passenger filmed and shared a video Wednesday of how baggage handlers mistreated customers' luggage, which was first reported by Bored Panda Thursday.

The video footage shared by Reddit user TwoPointZero_gpa was captioned "Thanks United," showing the process used by the airline's baggage handlers to transfer customers' luggage. A blue suitcase is seen falling off the conveyor belt, with another being tossed off the plane and falling to the ground thereafter.

Frank Benenati, the Director of Corporate Communications for United Airlines, issued a statement to International Business Times Friday on the incident that reportedly occurred at O'Hare International Airport.

"We are concerned by this video and are working with our team at O’Hare to make sure all appropriate action will be taken," Benenati told IBT.

Read: United Airlines Sued Over Death Of A Giant Rabbit

The Reddit user's video amassed over 1 million views and reeled in more than 3100 comments on United Airline's baggage handling tactics. A fellow Reddit user, Timett_son_of_Timett, believed he identified his luggage being mistreated in the video.

"Holy crap is that my bag," the user wrote in the comments section. The Reddit user also attached a photo of his damaged luggage before realizing that it wasn't his luggage depicted in the video footage.

This incident comes on the heels of another controversy that plagued the airline Wednesday. United Airlines is reportedly facing a lawsuit from a passenger who claims that their giant bunny died on one of its flights.

The animal was found dead in a kennel on a flight from London, England to Chicago, Illinois. The lawsuit was filed over three months after the April incident and requested recourse for the damages made as well as $2,300. The rabbit was supposed to be picked up by its new owners at the airport.

Read: United Airlines Stock Price Doesn't Drop Despite PR Disasters

Twitter users have taken to social media to raise concerns about the airline, with one user tweeting Thursday, "I'm flying for the first time on United Airlines today. If it's anything like it sounds like on twitter..... pray for me."

United Airlines intended to prevent future PR problems from occurring by launching major company-wide overhaul. CNN reported on the airline's reform plans in July, with a representative of the airline claiming that involuntary bumping — which led to the viral April assault of David Dao — has decreased by 85 percent. Other reforms will include an incentive worth up to $10,000 for customers to voluntarily forfeit a ticketed seat.

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