Is Zoom Down? Video Chat Users Experience Outages

Zoom was having a rough Monday morning, and so were many of its users trying to video chat. Zoom's Meetings and Video Webinars features were listed as "partially down" on Monday.

The company started investigating the issue just before 9 a.m. EDT and updated users an hour later to say that they had identified the cause but were still working on a fix.

“We have identified the issue causing users to be unable to authenticate to the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars, and we are working on a fix for this issue,” Zoom announced on its status website just before 10 a.m. EDT.

Another hour later, Zoom said that the solution was being rolled out. Many, but not all, users were able to access the services again.

"We are in the process of deploying a fix across our cloud. Service has been restored already for some users. We are continuing to roll this out to complete the fix for any users still impacted," they stated.

Zoom has become incredibly popular amidst the global health crisis. With more and more people working from home, the teleconferencing app has come in handy.

The company has been around since 2013. In December 2019, Zoom had 10 million daily users. In late April, Fast Company reported 300 million daily users.

While personal accounts are free, the company profits from corporate subscriptions.

Despite the Aug. 24 glitch, Zoom has been largely reliable. Part of the reason for its popularity is its compatibility with nearly every device, and users aren't even required to sign up for an account as long as they have a link to their Zoom call.

Unfortunately, the service outage coincided with the first day of school for many students who are learning remotely.

Though not everyone was disappointed that the first day of school was interrupted.