Investing in chatbot software could improve your company's workflow and overall revenue. With numerous chatbot software on the market, it may be difficult to narrow down the selection. Read on!

What is a chatbot?

A chatbot is an artificial intelligence (AI) and natural language processing (NLP) computer program. A chatbot stands in for live human interaction, acting as a virtual assistant to help companies respond to human inquiries. At a basic level, a chatbot may give one line of information to a typed-in inquiry. At a more sophisticated level, a chatbot may have access to data about the user allowing for a more personalized interaction with conversational capabilities.

How is chatbot software used?

Chatbot software has endless uses across a variety of industries.Customer-centric businesses such as banking, retail, and hospitality use chatbot software. You'll notice when viewing websites, chatbots will pop up allowing the company to give fast customer service. Depending on the customer's response the chatbot may direct them to a live person.

Government sectors also use chatbot software allowing citizens to access information around the clock, help navigate users to the right department, and supply pre-approved answers to general inquiries.

Companies can also use chatbot software internally for functions such as onboarding new employees, answering employment questions, training, scheduling, or even ordering supplies.

Looking to upgrade your business with a chatbot? Here are the 5 best chatbot software for you to consider.

Got It AI
Got It AI

Got It AI

Autonomous, generative chatbots are what you will get with Got It AI. A pioneer in the chatbot industry, Got It AI has its own proprietary Enterprise Language Model Architecture (ELMAR). With the industry's only policy-based guardrails, Got It AI includes truth checking. You'll feel secure that the system delivers accurate, brand-centric, chatGPT-like experiences. The result is a better and faster chatbot application for both internal and external use cases.

ELMAR surpasses traditional knowledge bots, by enabling the creation of complete virtual agents from historical logs, including chat, voice, and tickets. Got It AI minimizes the deployment time of complex, task-specific bots from months to mere hours. ELMAR runs on-site using commodity hardware. Company data does not leave your premises or VPC. Unlike larger model chatbots, ELMAR was designed to be easier to fine-tune. Additionally, it's a lot more cost-effective.

Overall, ELMAR offers a unique value proposition for businesses looking to leverage the power of AI and chatbots while maintaining data privacy and security. Revolutionizing the way enterprises approach conversational AI, Got It AI empowers businesses to swiftly adapt and evolve in the rapidly advancing landscape of digital transformation.

ChangeGear
ChangeGear

ChangeGear Virtual Agent (Luma)

The ChangeGear Virtual Agent (Luma) from Serviceaide, a leader in modern service and support management, is a robust IT Service Management (ITSM) solution. Luma, the virtual agent delivers better experiences through generative artificial intelligence and natural language processing. As a pre-trained knowledge-centered virtual agent, Luma provides first-line support by conversationally interacting with users. Scalability is on demand and seamless.

With numerous diverse skills and the ability to handle departmental support requests, Luma saves money and time for growing organizations. As the new face of the customer service desk, Luma acts as a Tier 1 Support agent that can recognize requests to be transferred to another team. Many other requests are resolved without human interaction thereby closing the ticket. Customers using Luma can quickly resolve over 80% of high-volume tickets. Think password resets or Wi-Fi assistance.

When needed Luma gathers pieces of information to send well-formed service tickets to IT analysts, quickly and efficiently. With an intelligent virtual agent, IT analysts are also freed from mundane and repetitive tasks. Overall, you'll see IT cost reductions of 30% or more. Go ahead and purchase Luma independently or as part of the ChangeGear Manager subscription.

Drift
Drift

Drift

Drift is a sales artificial intelligence (AI) bot. Designed for businesses of all sizes it assists in qualifying leads and booking meetings. Drift does not consider itself your average chatbot but sells itself as a way of pushing customers through the pipeline by starting conversations.

With Drift, you will be able to integrate chat, email, and video as part of your customer's journey. Drift recognizes target accounts and their interactions. Understanding that customers don't want to fill out forms, once they are qualified Drift creates a fast lane. Your VIP buyers are already sent forward to the sales rep managing their account.

Drift saves you money in so many ways. Time and financial input are needed to drive traffic to your website. Drift knows it is vital that you capture these leads immediately. When your sales rep is not available the bot does the work of booking the meeting. Drift then notifies the rep so they can continue the conversation. Eliminate one-way outbound emails and create an instant two-way conversation with Drift.

HubSpot
HubSpot

HubSpot's Chatbot Builder

HubSpot the inbound marketing and sales software company understands your customers expect immediate help. Create custom chatbots for your business with HubSpot's user-friendly chatbot builder. There are a variety of templates to use. No coding is required. Set up is a breeze. Once ready you can simply deploy it to easily automate tasks such as qualifying leads, bookings, and meetings.

HubSpot's chatbot builder has made the user experience more personalized by allowing your chatbot to access existing customer data directly through your customer relationship management (CRM). This helps to create a superior customer experience, leading to better retention, and ultimately more sales. Set up a trigger email campaign for every sales lead that interacts with your chatbot. Hubspot's chatbox builder also works in reverse by synchronizing data collected by the chatbot back into your CRM.

Create multiple chatbots all with HubSpot Chatbot. Add custom scripts. Conveniently, HubSpot's chatbot builder offers support for multiple languages. Part of Sales Hub the chatbot builder is free.

Intercom
Intercom

Intercom

Intercom has a powerful AI chatbot called Fin that uses OpenAI and advanced AI language models. You'll enjoy Intercom's ease of use and simplicity. Set it up in minutes. All you will need to do is direct it to your content such as a public URL, Intercom Articles, or Zendesk Help Center. Then, turn it on. For more control provide Fin with Custom Answers. For anything else, Fin will immediately contact your team.

Fin can quickly resolve 50% of all support questions, with accurate answers based on your support content. Communicating effectively by asking clarifying questions, Fin understands more complex problems. Fin Conversation in Inbox provides transparency to responses.

Intercoms AI chatbot also offers audience segmentation, proactive outreach, and custom data collection. Through omnichannel, Finn can keep conversations going. Think WhatsApp, Instagram, SMS, and more. Intercom is currently working on Fin's ability to automatically detect a customer's language and resolve problems in 43 languages. Stay tuned.

Conclusion

The business world operates 24 hours a day and seven days a week, across multiple time zones around the world. Teams can't keep up. Chatbot software help to fill in the gaps, by giving your customers and potential customers the help they require immediately.

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