Airline Passenger Forced To Sit In Urine-Soaked Seat For Hours After Cabin Crew Denied Toilet Access

An Air Canada passenger claims she was forced to sit in her own urine for seven hours after she was not allowed to use the toilet by the cabin crew.

Speaking to Dublin Live on Monday, the unidentified 26-year-old passenger said the incident took place on her flight back to Dublin from Bogota, Colombia, last month. The passenger said she begged the cabin crew to allow her to use the toilet but was denied access.

"I asked four times over a two-hour period if I could use the toilet and told a cabin crew member that it was an emergency and I was going to have an accident if they didn’t let me use the toilet. I was aggressively told to go to my seat and denied access to the bathroom, eventually I had an accident,” the passenger said.

“On one of the many occasions when I asked to use the bathroom, I got out of my seat while the aircraft was still stationary and walked towards the toilet. I was aggressively told by who I assume was the head crew member to get back in my seat. I explained I had asked on several occasions to use the toilet and feared I was going to have an accident.”

The passenger claimed she was forced to sit in her own urine for almost seven hours until the flight arrived in Toronto for a layover.

"I was completely humiliated and visibly upset the cabin crew ignored me for the rest of the flight. When I was leaving the plane I looked for the different crew members who I had asked to use the toilet to let them know how disgusted I was at how they treated me but they had cowardly hid at the back of the plane."

She filed a complaint with the airline and was offered a voucher.

Slamming the airline for the apology, she said, “I don’t think it’s good enough that the cabin crew got away with nor is it good enough that I was compensated with a voucher I can only use on Air Canada and not their partners, so I will never use it."