Android 10 One UI 2.0 Locked Out Galaxy S10 Users From Accessing Their Phones

Samsung launched a few weeks ago the Android 10-based One UI 2.0 beta. Since then, the Seoul-based tech and electronics giant has expanded the software to the Samsung Galaxy S 10 series. However, it appears that some Galaxy S10 users are complaining that the software is denying them access to their smartphones.

It appears that the Android 10-based One UI 2.0 beta is riddled with bugs. Users complained that the bug is locking them out and refusing to accept their PIN, pattern, or password. Some users have taken their complaints to various online forums like XDA Developers and Samsung Community.

Reportedly, the issue surfaced after the device reboot, and the only way to unlock the Galaxy S10 is by using the Samsung Remote Unlock feature activated on Samsung's Find My Mobile service. According to the report, this process allows users to disable all kinds of authentication, including biometrics. The issue opens up a lot of problems that have no solution so far. Galaxy S10 users have no way of setting a new PIN, pattern, or password after the device is successfully restored.

Considering that the device could not identify the old PIN. There is no way that the user could change it since the process entails keying in the old PIN, pattern, or password. To make matters worse, a number of Galaxy S10 users who were able to access the One IU 2.0 beta is complaining about not being able to set an authentication process even after they were able to return to a stable Pie version.

Fortunately, Samsung is well aware of the issue and assured users that it is releasing a fix soon to all affected users of the latest Android 10 beta. Affected users on Android Pie should also anticipate a fix to be rolled out soon. Although the Seoul-based tech and electronic titan was quick at seeding out the fix, it will still not do much since updates will not be installed in a locked device.

Users will still have to go back to a more stable version of Android Pie and then set up the device without adding any password, pattern, or PIN. After that, users have to check for the latest available updates and install the Android 10 beta once again. Considering the newest issue, users will be better off with Android Pie and wait until Samsung finds and resolves the crucial bug that is causing a major Galaxy S10 issue.

Also, users have to take note that beta builds are unstable and usually brings a lot of issues, even crucial ones like the one users are currently complaining about.