Apple Working To Appease MacBook Owners With Faster Keyboard Repair Turnaround Time

Apple is said to have recently pushed a new policy when it comes to keyboard repair services for MacBook owners. Due to the new policy, keyboard services will now be done after a day in the official store’s care. Here’s what we know about this new policy that’s aimed to please MacBook owners.

According to MacRumors, an internal note has supposedly push around the new guidelines for servicing MacBooks with broken keyboards. The new policy in the notes said that the MacBook services would be worked on in the same official store it was received. The MacBook keyboard issue fixes would done by the next day and its owners can also pick it up as soon as that’s done. Apple’s note didn’t state any reason behind this decision but it’s going to be more convenient for its customers.

Previously, the process would take longer as the MacBook would be sent to an Apple facility which would take weeks to fix the issue. Once received, the repairs would take one day and have to be sent back to the store it came from.

Back in 2016 and 2017, many MacBook owners noted that the keyboard technology were “sticky” and often caused unintended letters registering on the screen and other issues with the device. In extreme cases, the keys would pop out of the laptop, stop working, and be completely unsalvageable. After a few years of the repeated complaints and legal cases against Apple, the company has given out free service for the affected MacBooks and has continued to do so up until this 2019.

While the reason behind is yet to be known, this move is aligned with Apple’s focus on improving their services to their customers. With the improved keyboard services, owners would be able to have their MacBooks and other Apple devices be fixed at faster rates. Potentially, Apple’s services’ focus isn’t only on providing more subscription services for users to enjoy on their Apple devices but also to provide maintenance services for the devices they’re using. For now, we’ll have to wait if this note will truly be applicable on many Apple stores worldwide.