KEY POINTS

  • OnePlus recently announced that it is offering a doorstep repair service to its customers
  • The service, however, is currently on its pilot run and is only available in India
  • OnePlus is also rumored to launch the OnePlus 8 series on Apr. 2020

Chinese tech company OnePlus is on track of improving its after-sales service. Aside from the imminent launch of its flagship smartphone series, it appears that the company would like to offer a more personal touch to its customers. The new service seems interesting, but it is only available in India.

New OnePlus Service

OnePlus recently announced that it would start offering doorstep service as well as repair for customers located in India. Users experiencing issues with their OnePlus smartphones could now ask the company to send its tech or engineer to visit them and repair their device. The Chinese smartphone maker says that it would have the service run for six months before finally making it official.

At present, the new OnePlus repair service is available in Mumbai, Delhi, Bangalore, Pune, Chennai, and Hyderabad. If you are interested in avail of the company’s service, you can apply through the OnePlus Care app. There are various time slots that you could schedule so the OnePlus engineer could visit your place. OnePlus also offers a free pick-up and drop off service, which is pretty convenient.

OnePlus
OnePlus smartphones displayed at a retail outlet. REUTERS/Francis Mascarenhas

The company claims that it is the only brand offering an on-site doorstep repair service. But, global brands like RealMe and Xiaomi are also providing the same kind of service in India. Although both companies do not offer on-site repair, they offer pick-up and drop-off facilities for repairs and service.

OnePlus 8 Series

In other OnePlus news, the Chinese smartphone maker is reportedly preparing to launch its next-generation flagship smartphone series, the OnePlus 8. The upcoming smartphone is rumored to arrive on Apr. 2020 and not on its usual May release. Leaks and rumors suggest that the series would be available in three variants, OnePlus 8 Lite, OnePlus 8, and OnePlus 8 Pro.

The upcoming OnePlus 8 smartphone series boasts impressive specs and features. It looks like the Chinese company would like to live up to its claim that it produces flagship killer devices. Specs and features of the OnePlus 8 series sound interesting, but unfortunately, these are not yet official. In this case, we suggest taking this information with a pinch of salt.