Ryanair Passengers Stuck On Flight For 6 Hours, Allegedly Without Food, Water

After reportedly being forced to wait on the aircraft for more than six hours without any food or drinks, nearly 200 Ryanair passengers reached their destination after 26 hours of delay on Monday.

Ryanair Flight FR2767 from Prague to Madrid was grounded at the Vaclav Havel Airport around 9 a.m. local time (3 a.m. EST) on Feb. 3 with 189 passengers on board, due to severe ongoing snowstorm. The pilot of the plane later told local media the airport staff were unsuccessful in de-icing the plane on the day, which caused the delay.

According to the Sun, the passengers who were kept from deplaning, grew extremely anxious as they were not provided with any refreshments while they waited to receive updates from the crew members onboard. Many of them took to Twitter to vent out their anger.

“Five hours of flight delay. Telling us that we were given information (at no time they have) every 15 minutes. They leave us on the plane with a thermal feel of minus 10 degrees and waiting in the snow with their feet in the ground. Not a single apology @Ryanair_ES??? Embarrassing,” Argimiro Pérez, one of the passengers present on the flight, wrote, adding that there were parents who were growing concerned for their young ones and at least one person who had fallen sick as they were being forced to wait.

After six hours, another passenger, who goes by the Twitter handle @Pharol_Oi, wrote: “Thanks to the pressure of the media and social networks finally cancel the flight #FR2767 of #Ryanair and free passengers who have been almost seven hours 'kidnapped' inside the plane without any explanation."

However, a spokesperson for the airline, in a statement issued to the Sun regarding Flight FR2767, said after the flight was grounded, "Crew opened the bars on-board and served refreshments."

Following the cancellation of the flight, the passengers were allowed to leave the plane. They had to battle the freezing temperatures and chilling winds outside to get back to the airport hotel, where they spent the rest of the night.

A spokesperson for Menzies Aviation, which provides services for Ryanair at the Prague airport, told the media that the passengers were scheduled to depart for Madrid on Feb. 4, at 10 a.m. local time (4 a.m. EST). However, Pérez Tweeted on Monday, saying their plane was delayed yet again that day.

According to Flight Stats, a flight tracking site, the plane finally arrived at Adolfo Suarez Madrid-Barajas Airport in Madrid at 3:21 p.m. local time (9:21 a.m. EST).

Ryanair tweeted confirming the delays: "Snow at Prague airport and slow de-icing services have caused delays. One of our flights has been cancelled as the crew went out of hours. All customers have been provided with hotel accommodation and the flight will operate tomorrow. We apologize to impacted customers and we are working hard to operate all flights as normal."