IBTimes Spotlight

As the leading experience optimization platform in the world, Optimizely is the preferred partner for companies looking to test their products before releasing it to the world. This BPO solutions firm has a proven record in accelerating release cycles and drive conversion, adoption, engagement and retention. 

The company offers a wide range of solutions for businesses in all industries. Its clients in the engineering field turn to Optimizely to help with improving product quality and velocity with feature management. It was behind consumer lifestyle brand Blue Apron’s move to go beyond their initiative to move their focus beyond conversion rate optimization. The brand wanted to take more control over data related to its order changing, turning digital orders to physical orders and choosing recipes for its clients. Optimizely provided the brand with its Optimizely Full Stack to allow Blue Apron to experiment and provide mobile and server-side SDK for testing within their code base.

The company also caters to those in need of help with marketing, product planning and data analysis.

Simplr knows that businesses need to provide the best available customer support within their budget. It is the reason behind the company being the go-to customer support BPO provider for many businesses.

There are many perks to work with Simplr. Depending on their size, the company can be flexible when it comes to scaling production. It is also financially stable with backing from Asurion, the biggest tech protection and support in the world. Lastly, it delivers the expected quality of customer service by nurturing its people and making use of the latest technology to provide amazing results.

The BPO company’s solutions are custom-fitted according to the issues and goals of its clients. But all of them provide key features including 24/7 U.S.-based human support, flexible scaling and cost-efficiency. Simplr caters to those in the technology, hospital, transportation and retail industries. 

Its solution for retailers helps online businesses to create a memorable customer experience which improves conversion. It helps businesses realize this goal by responding to emails, chats and direct messages 24/7. Simplr’s decision to provide after-hours services stems from the fact that most online shopping is done between 10PM and 4AM. Steve Madden, Carbon 48 and Princess Polly are some of its retail clients.

Businesses looking to improve B2B lead generation, appointment setting, sales team consultations and help with event registration and a live remote receptionist should turn to Tactical Telesolutions. The BPO firm’s expertise in offering outsourced solutions comes from its more than 25 years in the business. Through those years, Tactical has helped its clients increase lead generation by 20-40% compared to most of its competitors.

The company sets itself apart with its unique set of characteristics. It takes pride in forming a lasting relationship with its employees. Some of whom had been with the company for more than 16 years. It is also composed of veteran and experienced management people that provide swift and sound decisions. It also boasts of its ability to quickly scale-up its production, maintain its transparency and its usage of the latest technology in customer service. 

Laboratory equipment maker Fluidigm partnered with Tactical Telesolutions when it wanted to scale up its lead generation. Tactical helped the lab equipment provider by calling laboratories, research facilities and universities in North America and Europe to attain its objective. The BPO firm provided highly-qualified people who can speak a wide range of language to educate decision-makers from those institutions about the products offered by Fluidigm.

With more than 24 years in the industry, CyberSoft BPO truly knows its way around complex client-centric tasks. Its projects range from preparing title insurance reports, evaluating newsworthy articles and assessment of property insurance claims. These services all observe the company’s Best Shore methodology to ensure quality output from its locations in Manila, Beijing and San Francisco.

Outsourcing solutions offered by CyberSoft caters to businesses in risk & credit management, personal & property insurance, healthcare, financial services, legal and mortgage industries. It also has a public documents processing service that makes use of an automated Official Records System. This service also allows capturing information like document type, direct parties and reverse parties.

Aside from such services, CyberSoft BPO also promises that its solutions are cost-effective to help its clients remain within budget but still get the necessary work done.

SupportFinity is a Silicon Valley-based company that specializes in advanced technology services encompassing various and different types of industries, made possible by their global community and their unique IP business method. Their company offers a broad range of tech solutions for almost every type of industry, from start-ups to large WW enterprises. 

Their services include design, development, testing, optimization, support, implementation, administration, compliance, AI, IoT, cloud computing, security, web and mobile development, media design, escalation management and electronics engineering. 

SupportFinity is an advanced services provider that’s equipped with a specific market approach modeled on big data and machine learning. Founded in 2018, their privately-held company has since then developed to be among the top BPO companies in San Francisco.  

VSynergize has worked with various Fortune500 companies to increase their outputs by 20% and accelerate their sales pipeline with highly qualified leads. 

We help Sales Team, work on verified leads giving your marketing efforts the perfect take-off. We focus on accelerating ROI by providing lead generation services that help fuel sales. - Guaranteed 20% conversions - Timely & well-paced leads - Sales Ready Appointments We believe in Quality + Quantity - We deliver high-quality and target market-compliant leads for our clients, along with superior support for client needs.

 Working with VSynergize means that your leads are marketing-qualified through a robust B2B marketing program and generated from a target Ideal Customer Profile B2B contact list.