IBTimes Spotlight

DataOne is known for being the leader in honing the best talents, improving client productivity and using innovation to drive business growth. The company envisions itself as a leader in providing high-quality customer service and measurable business impact. It delivers this vision by sticking to its principles of commitment, flexibility and dedication. 

The call center solutions provider believes that technology is essential in providing great customer service. It invests heavily in cutting-edge technologies to reduce operational costs, record process improvements and help DataOne and its clients achieve their potential. This heavy investment in technology also allows DataOne to offer its business processes outsourcing (BPO) services to small businesses.

DataOne’s customer service aims to be the standard in the industry by providing unparalleled service to its clients. Its agents are dedicated to understanding the goals of its clients and the specific needs of their customers. This call center company offers services like customer care, sales support, complex order processing and technical & product support. It knows the importance of customer service amid the competitive market so it applies every experience and knowledge it has obtained through the years.

Aside from customer service support, the company also provides businesses with accounting services, IT-enabled services and marketing services.

Alliance provides great predictability, an efficient system and amazing productivity amidst the disruptions happening left and right in different industries. The company offers actionable business relationships with prospects, delivering results aligned with business goals. This is in-line with the company’s “we are you” philosophy that puts Alliance as the dedicated communicator and representative of the business. 

With over 34 years of experience, the call center company is domestically operated and has been providing services to big and successful clients around the world. It can provide call center services to industries like healthcare, pharmaceutical, financial services and innovative technologies. 

The company’s customer service is one of the most effective in the industry. Alliance does it by offering direct, ongoing senior management involvement in all programs. It continuously monitors each project to ensure quality, consistency, efficiency and responsiveness is being implemented.

Alliance also offers call center services to small businesses to large corporations including outbound call center services, consulting, staffing services and live chat services.

Part of Envision Dallas, Bold Sales Solutions is a sales, customer service and answering service firm. The company is known for its high level of accountability and honest approach to maintaining its relationships with its clients. Additionally, it has always helped businesses to maximize their leads and returns through its outsourcing services.

This Fort Worth-based call center solutions provider was founded to help small and medium-sized businesses run their operations smoothly. The call center company’s outsourcing services offer these businesses a cost-reduction strategy by transferring some work and energy to Bold Sales Solutions so that the clients can concentrate on the bigger picture 

The company takes pride in its small shared services and global business outsourcing capabilities that allow it to serve businesses like small mom-and-pop stores to large corporations with operations around the world. 

Bold Sales Solutions provides its clients with services like an answering & remote receptionist, order taking, help desk and event registration & answering information.

Aside from supporting the customer service needs of businesses and nonprofits, Bold Sales Solutions also offer services vital in launching a new product or service, generating leads or driving sales. The call center company can help in providing inside sales, outside sales, sales co-sourcing and lead generation & appointment setting.

The customer is king for Spectrum BPO. The company was formed in 2008 as a firm dedicated to providing the latest digital and modern solutions to most problems faced by businesses. Since its foundation, the company remains committed to helping entrepreneurs to gain traction and scale up their businesses. In 2019, it saw its customer satisfaction reach over 100 companies -- a sure sign that it is doing its job well. It has also posted an increasing growth rate of 40% in 2016 to over 80% in 2019.

The business processes offered by Spectrum include bookkeeping services, data entry services, personal assistant or secretary, online marketplaces management, eCommerce store management, retail & service virtual assistants and customer service & support.

In handling outsourced customer support, Spectrum understands the importance of customer service in building customer relationships and creating and maintaining brand loyalty. It is why Spectrum offers only topnotch support whether it be through call, chat, email or any help desk facility.

With over 35 years in operation, Prospect America knows what works for businesses and organizations to achieve their end goal. The company is strategically positioned to cope with the changing needs of businesses and the evolving consumer expectation landscape. 

Prospect America is a problem-solving company with the needs of its clients put in the forefront. Services it provides are those that can help any business achieve a cost-effective and smooth-running operation. It provides services like active lead generation, inbound caller assistance, hot lead transfers, interaction recording and detailed reporting. 

This call center services provider handles businesses engaged in all major industries. It helped Thrive Insurance Solutions with improving its lead generation efforts and ultimately meeting its business end goal. Prospect America was also behind the lead generation efforts of Watermark Health Supply and Superior Medical Outreach.