IBTimes Spotlight

InspiriTec has over thirty years of expertise in technology services and caters to providing customer support for people with disabilities and veterans. It aims to provide IT services support and offer contact center services for businesses and organizations.

The firm caters to various contact center services starting from planning and strategy to specializing in offering services for various business-oriented challenges, such as handling large volumes of calls for customers, providing training for employees and integrating complex legacy systems.

The firm's call center operators all get trained for over a month and a half in processing carefully targeted information and in providing services to customers over the phone to help them overcome any challenge they may face in a high-pressure call center environment.

InspiriTec has bagged many awards for its work over the years and is a member of various standards and certifications organizations such as the Center for Development of Security Excellence and HIPAA.

Superhuman Prospecting is a full-service call center firm that offers services for business-to-business firms. The firm's aim is to work with clients to raise their revenues through campaigns that focus on calling potential customers and converting them into sources of revenue.

The firm's main areas of service are in approaching potential customers through cold calls, generating leads for businesses, setting up appointments and making potential sales for their clients. It also works towards creating customized campaigns to generate leads that help boost sales among its B2B clients. It has an experienced team to lead such campaigns who have many years of experience in the field.

The company has expertise using research tools, including manually sourcing data and using technology such as list generators to create lists for target clients that end in cold calls and lead generation.

PRWT Services offers various personalized solutions for corporations and small businesses to meet their needs. It has worked with clients in the health care, government and transportation industries and has helped them make their operations more efficient and significantly cut down on costs.

The firm has a specialized capacity to work towards businesses' efficiency in terms of their operations allowing them to work on focused goals in their core operations. It has capabilities to work on managing both the back-office operations for companies such as parking programs, surcharge collections and public transit programs.

One of its top clients is a large public transport authority in the United States where the firm is catering to modernize its operations and reduce expenses. The firm also manages parking operations for some of the largest metropolitan authorities and provides back office and warehouse support as well.

Keystone Answering Services provides telephone answering services and other business services in the customer relations space. It caters to clients in various industries and gives them services spanning 24-hours a day, seven days a week, 365 days a year. 

The firm caters to obliging business requests when calling customers, to help ensure that none of the client's needs go unfulfilled. It also helps store vital customer data such as the name, contact information and the reason for calls. It also allows for customized messages so that any details the customer gives out such as caller account number, address is stored for later use. Once the messages are gathered and all the client's conditions are fulfilled, the messages are sent for review.

Keystone also ensures all of its messages to clients reach customers instantly through its Secure Messaging app, a preferred service for instant messages, which is available on iPhone and Android. However, it also uses other conventional ways of messaging including SMS/text message, e-mail and direct phone calls

Specialty Answering Service is a call center company that helps startups and established companies from delivering superior live customer support 24/7. They employ a SAS-friendly team of professional receptionists who are well-versed in handling huge load of calls and queries daily. 

Answering consumers in a simple, minimalistic and engaging way are a few of their biggest strengths, which they are able to naturally implement thanks to their focus on conversion. The main services they offer are voice services and BPO and back office management. 

Their main clients come from the financia, business and healthcare sectors, with Fujitec, Bausch Lomb and Coldwell Banker being a few of the most notable ones.  

Ansercomm offer quick phone responses through access to computerized client information and data files. It has a modern video screen to ensure clients' personalized answering format reaches a phone operating secretary quickly and efficiently so that customer satisfaction is achieved.

The firm has automated its answering system that helps it achieve quick answers on all customer calls. It has also automated some messages such asoffice hours, emergency numbers and can add any fact clients may require on their automated answering systems.

All of its calls are transcribed and stored so that clients can access the data for training and quality assurance purposes. It also has systems to provide reports detailing the performance of call operators and secretaries to check how calls were operated and clients can also re-check calls through recordings.