IBTimes Spotlight

Chat Outsource provides trained chat agents to clients looking for fresh leads generated online through outsourcing. Its key area of focus is to enhance conversions online and increase its clients' return on investment by engaging with visitors online answering their queries, resolving complaints and creating new leads.

The firm's agents are fully trained all major chat applications and have expertise in various industries. It aims to give a business's audience a satisfying customer experience through trained professionals who can tailor conversations based on individual customers depending on the kind of business they are dealing with. It also houses a live chat team to support account generation and activation.

Chat Outsource serves enterprises of all sizes and stages of growth. Its customized solutions help businesses engage with a large chunk of their website audience, who do not wish to make phone calls for customer service. 

California Marketing Group is a customer contact solutions provider that has worked with over 750 clients from different industries across North America since its founding in 1995. The firm serves to all stages of customer contact for businesses and caters to enhancing their customers' experience.

It helps businesses looking to make projects more efficient, handle project expenses or expand by looking for opportunities in arenas that were untapped previously by providing services tailor-made to suit every clients' need and business goals. Its customer services arm provides training for all hires so that they understand businesses and their processes to deliver above par services. It works towards understanding the core businesses that clients operate in so that customer service is customized and serves the client's needs.

It also has a lead generation arm to double-check and qualify contacts so that they become engines for future opportunities that offer promise to businesses in the future. It also handles a part of its clients' sales through this process. Besides that, it conducts research for clients to understand consumer behaviour.

ZipQuote offers lead generation services for insurers, helping them get leads with high intent so that prospects can be converted into streams of revenue for clients. The firm uses proprietary modelling of behavior patterns of consumers, analytics that predict trends and technology to advertise products for this purpose. 

The firm works by taking in suggestions from thousands of insurance agents through its platform ZipQuote Exchange, which lets insurers and agents create accounts to help them sift through leads, create automatic orders and measure their performance in real time. Its platform can also integrate with the technology used within insurers for their own content management systems and it works round the clock. 

ZipQuote also has a suppoort services division called that offers expert suggestions to help insurers achieve business goals as industry trends change. 

InteliKINECT provides turn key call center solutions to work with businesses and their sales management divisions. It has services that help clients engage with leads in a two-way conversations that are in a friendly nature and help deliver business goals and generate revenue.It has teams with experience in different areas, but with a deep understanding of sales. Its teams are also trained in soft skills such as communication, rapport building and active listening. 

The firm's account managers first interact with businesses to understand their offerings, including products and services, to create detailed reports that give them a comprehensive understanding of the clients' needs. Its clients also have a real time dashboard to measure performance metrics and study analytics which is protected with strong passwords. This helps clients understand their customer and also download any data whenever required.

InteliKINECT’s solutions look to integrate with any business' operations so that they act as a natural extension to the business itself. Its agents conduct regular follow-up calls and also offer lead generation, appointment setting services, multiple rotations on calls, integrating business CRM solutions and integrating analytics through a dashboard that clients can access.

Luth Research provides meaningful consumer insights using trade marked technology to help businesses understand consumer behavior when they make purchases across platforms and through various channels. It helps businesses understand what drives consumer demand with clear data and survey results so that clients can make marketing decisions accordingly.

Founded over three decades ago, Luth Research has served the market research industry with various innovative platforms that help achieve businesses' need for understanding consumer purchase patterns. It has been creating platforms since 1999 when it launched SurveySavvy, a patented software for conducting surveys for market research. Its latest development is a behavior monitoring tool called Luth Research ZQ Intelligence, which helps clients get a complete understanding of their consumers and a comprehensive reading of the market, both online and offline. ZQ Intelligence achieves this by passively measuring how and what customers prefer on various devices such as on smartphones, laptops and other handheld devices. 

The firm also helps businesses identify the shopping trends of any target market across various devices and on all platforms including Android, iOS and Windows. It works to integrate customer behavior online with their trends offline and their attitude to brands, including their loyalty. It also has the ability to conduct follow-up research on any trend.