Best Call Center Companies in Washington 2025
Call centers offer so many benefits to businesses that the need for them has only been growing over the years that they have been in service. The most recognizable and obvious benefit that call centers give businesses is the ability to ease up the focus on customer service and use that time to focus on the main activities of the business, making them more efficient in the process.
Among other benefits that call centers can offer are having a single point of contact for all customer queries through a centralized database that is maintained by the call center itself. This means that businesses need to access just one source for all their customer information and they can use the same source to generate meaningful insights on customer behavious.
Research shows that 59% of customers switch brands just to try out their customer service, underscoring the importance of good relationships with customers that companies have to maintain. This is where call centers step in with their vast expertise in this field. Used well, their relationship with a business can help them achieve great customer retention for any brand.
Here are some of the best call center services in Washington.
Best Call Center Companies in Washington 2025
Direct Answer
Direct Answer, one of the United States' top call center companies in 2018, caters to customized solutions for businesses in various messaging services such as live chat besides over the phone contact center offerings. The firm was also recognized as a top third-party logistics provider last year.
The firm is fully PCI and SAS70 compliant, and offers storage, shipping, packaging and last mile delivery services through its many warehouses located across the country. besides that it also caters to graphic design, making custom kits, handcrafted designs and organizes mail campaigns in a structured nature.
Direct Answer works with a range of business sizes, areas of expertise and stages of growth. The company has worked with Presidential campaigns and budding start-ups too. It has a modern printing press and equipment for finishing products such as letterheads, business cards, menus, promotional material and envelopes. It also offers same-day services.
StatCall
StatCall is an answering service that caters to boutique offerings. It combines traditional customer service skills of telephonic conversations using certified agents with modern emerging technology, which helps it cater to clients with varying degrees of requirements.
The firm has catered to different sectors ranging from plumbers and contractors to healthcare and IT professionals. It has agents working round the clock so that business queries can be attended to at any time of day.
StatCall's agents have expertise in HIPAA privacy procedures and has also come up with protocols to ensure quality on all calls made. It also offer after hours emergency calls to clients' on call in in a number of ways that are HIPAA compliant as well.
The company also has emergency services whenever maintenance problems occur in buildings so that property owners and tenants can easily report issues and take measures to rectify them.
Cogent Communications
Cogent Communications is a Tier 1 Internet Service Provider that operates from various countries across the world. Its primary area of service is providing Internet access and data transport services through fiber optic cables. It also provides IP data-only networks and has data center services too.
The company serves clients ranging from small businesses to Fortune 500 companies. It also has a niche service area where it caters to the requirements of other internet service and data center providers. The company has nearly 60,000 route miles of fiber to connect between cities across the world and over 36,000 miles of fiber within metro areas.
Cogent has created its own IP data network to help reduce the high cost of quality broadband services. Over the years, it has become one of the largest internet traffic carriers in the world.
iSupport Worldwide
iSupport Worldwide is an offshoring companies based in the United States and Philippines. It caters to providing facilities management, staffing operations and management services for emerging and established companies in any sector, business and location.
The company aims to close the gap between efficiently performing and low costs for its clients. It has access to a vast pool of 43 to 45 million professionals in the Philippines region and provides facilities service that is branded and can handle a large volume of work. Besides this, the firm also caters to human resources and technology support throughout the year.
The firm has achieved about a 70% decrease in its clients' business costs in a vast range of sectors and has also reported a small 1-2% attrition rate with its employees across its services. iSupport has worked with teams based all over the United States to build a customer service operations to help provide customers with information and support on brands and products.